Privacy policy

Please read this privacy policy (“Policy”) carefully to understand how we will use and protect your personal information. This Privacy Policy applies to information we collect about you in our stores, through our websites and mobile applications, and anywhere else we interact with you. By using any of our web sites, mobile applications, or sharing your information with us, you are accepting and consenting to the practices described in this Privacy Policy.

This policy applies to the gotouchup.com website (the “Website“). 

Sources Of Personal Information

We collect information from the following sources:

We collect information directly from you. We collect contact and demographic information directly from you. We also collect payment information from you.

We collect information about you from third parties. We collect your personal information from third parties, such as social media sites and data co-ops. We use the Google Maps service on our web sites and may use the Google Maps service, and other services, to collect geolocation data. We use this information to create greater ease of use in our checkout, including to suggest your shipping and billing address, or to help you find the closest store location. The Google Maps service is governed by Google’s privacy policy located at www.google.com/policies/privacy. We may collect your identifying information from Facebook, in accordance with their terms of use and privacy policy. We purchase from and trade contact information, demographic information, commercial information, and internet and electronic activity with data co-ops and other third party data aggregators.

We collect information from you passively. We collect Internet or other electronic activity passively using tools like browser cookies. This activity is further described in the Advertising and Online Tracking section below.

Combining Information

We may combine information you give us online, in our stores, or through our catalogs. We may also combine that information with publicly available information and information we receive from or cross-reference with third parties. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you directly about our products and events that may be of interest to you, and for other promotional and commercial purposes.

Categories And Types Of Personal Information We Collect

We collect the following categories and types of personal information:

  • Contact Information: your first and last name, postal address, email address, and phone number;
  • Other identifying information: IP address, social media user names, passwords and other security information for authentication and access;
  • Financial Information: credit card, debit card and bank account information;
  • Demographic information: gender, age, employment information and salary information;
  • Geolocation data;
  • Internet or other electronic activity: your browsing and click history, including information about how you navigate within our services and which elements of our services you use the most;
  • Commercial information: products purchased or viewed on our website;
  • Audio and visual information: your videos and photos
  • Inferences drawn from the categories described above in order to create a profile about you to reflect your preferences, characteristics, behavior and attitude.

How Do We Use Your Information?

Our primary goal in collecting your information is to provide you with a personalized, relevant, and positive experience with this Website. We use the personal information you provide about yourself, for example, when placing an order for the Service. GoTouchUp will not sell, rent, or lease your personal information to others, except to the extent necessary to fulfill your order for the Service, to provide you with other services or as set forth in this policy. GoTouchUp will not sell user contact information and will not use users’ personal information or images for advertising without the user’s consent.

Information you give us. We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us. We may share your information with business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

Information we collect about you. We will use pseudonymized and/or aggregated portions of your information:
to administer the Website and for internal operations, including data analysis, testing, research, statistical and survey purposes;to improve the Website to ensure that content is presented in the most effective manner for you and for your computer; and as part of our efforts to keep the Website safe and secure.

We ask that, unless specifically requested, you not send us, and you not disclose, any sensitive personal information (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the website or otherwise to us.

We may combine personal data collected at this Website with other information you have provided us through other sources or with non-personal information that we automatically collected at this Website (as further described in this policy).

We use your email address to answer email we receive from you and to provide status updates for the Service. We will not share your email address with outside parties except as set forth in this policy.

Third-Party Web Beacons. We may use third-party web beacons to collect non-identifiable and/or pseudonymized data in order to help analyze where visitors go and what they do while visiting our website, which non-identifiable data may be shared with third parties. We may also use non-identifiable and/or pseudonymized data about your visits to this and other websites in order to improve our products and services and provide goods and services that may be of interest to you.

We require that all third parties with whom we share identifiable data treat your personal information as fully confidential and to fully comply with all applicable privacy laws and regulations.

We may disclose your personal information to third parties:
If we are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
If substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers may be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of website use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of us, our customers, or others.

Opting-in for Promotional Emails. You can register on this Website to receive promotions and updates on new products and services, or to be contacted for market research purposes. The contact information you submit will not be used for these purposes unless you specifically “opt-in.” You can control your privacy preferences regarding such marketing communications.

Contests and Sweepstakes. From time to time, you may be invited to participate in optional customer surveys or contests, and GoTouchUp  may request that you provide some or all of the above listed personal information in those surveys or contests. We use information collected through contests to contact winners and award prizes. Your participation in contests may also opt you in to receive newsletter communications, which you can unsubscribe from at any time. We also use information collected from surveys to learn about our customers in order to improve our services and develop new products and services of interest to our customers.

GoTouchUp  uses IP addresses, cookies, clear gifs, browser detection, and weblogs to provide a better experience on this Site and to give us useful business information. Third party technologies such as cookies may also be used for the same purposes.

GoTouchUp  may also contract with unaffiliated third parties to provide services for the Site, such as software for Site features, customer communications, sweepstakes and prize fulfillment, analyzing and evaluating the information we collect, and other services. When we do this, we may provide your personally identifiable information to third parties only to provide those services, and they are not authorized to use your personally identifiable information for any other purpose.

Our Commitment To Data Security

Access to your data is limited to authorized GoTouchUp  staff and vendors and restricted by password protection mechanisms. We process all Service orders on a secure server that encrypts all financial information through Secure Sockets Layer (SSL). Although total security does not exist on the Internet, GoTouchUp  shall make commercially reasonable efforts to safeguard the information that you submit to GoTouchUp. We will not store your credit card information in our database unless you provide us such information for use with the Service. Credit card numbers are used for processing payments only and for no other purposes.

Your Data Processing Rights

We take reasonable steps to help ensure that the personal information we collect from you is accurate, complete and current. You may request access to your personal information and request that erroneous or inaccurate personal information be updated. You may also request that your personal information and Website account be deleted. You may invoke these rights by contacting us via email at support@gotouchup.com. We will respond promptly to your requests in accordance with applicable law. For your protection, we may will only implement requests with respect to the personal information associated with the e-mail address that you use to send us your request, and we may need to verify your identity before implementing your request. We may decline to process requests that jeopardize the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we may need to retain certain personal information for a longer period for recordkeeping purposes, such as retaining records relating to your purchases for warranty or accounting purposes.

How Do I Remove My Information From E-mail, Phone And Postal Mailing Lists?

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, please let us know at any time by either e-mail or postal mail, or by using the “opt-out” instructions link provided at the bottom of in each promotional e-mail. If you contact us by e-mail or postal mail, please be sure to include your e-mail address and full name.

In addition, if you ask us to remove your name and address from our e-mail or postal mailing list, we will have to maintain your name in a “do not contact” file to ensure that we can honor your request.

What About Links To Other Websites And Services?

The Website may contain links to other sites that are not under our control. These websites have their own policies regarding privacy. You should review those policies before visiting the websites. We have no responsibility for linked websites, and we provide these links solely for the convenience and information of our visitors.

Do Not Track

You have the ability to enable your browser settings to “Do Not Track.” Doing this sends a signal to websites, ad networks and plug-in providers about your browsing preferences. This Website does not currently respond to the Do Not Track browser signal.

Cookies

When you visit our web sites, we send one or more cookies to your computer or other device. We may also use cookies and other similar technologies in emails that you receive from us. A cookie is a small data file that is placed on the hard drive of your computer when you visit a web site. A session cookie expires immediately when you end your session (i.e., close your browser). A persistent cookie stores information on the hard drive so when you end your session and return to the same web site at a later date the cookie information is still available. We use cookies to improve the quality of our service when you visit our web site and other web sites of interest to you. We also use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our web sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting and email interaction patterns.

If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our web sites or other services may not work if you delete or disable cookies.

We use Google Analytics on our web sites to collect usage data, to analyze how users use the web sites and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.

These Terms of Privacy Policy and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of the United States.

GDPR Compliance

At GoTouchUp, we are committed to complying with the General Data Protection Regulation (GDPR) to protect the privacy and personal data of our European Union (EU) customers. If you are located in the EU, you have specific rights regarding your personal data under the GDPR, including the following:

Right to Access: You have the right to request access to your personal data that we store and process.
Right to Rectification: You can request corrections to any inaccurate or incomplete personal data we hold about you.
Right to Erasure: You may request that we delete your personal data, provided it is no longer necessary for the purposes for which it was collected, or if you withdraw consent.
Right to Restriction of Processing: You can ask us to limit how we use your data in certain situations.
Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format, and to transfer it to another data controller.
Right to Object: You can object to the processing of your personal data in certain circumstances, such as direct marketing.

We process your data based on legitimate interests or your consent, and we take all appropriate security measures to safeguard your information. If you have any questions regarding how your data is handled or if you wish to exercise any of your rights, please contact us at support@gotouchup.com.

If you believe your data rights have been violated, you also have the right to file a complaint with your local data protection authority.

Contact

If you have any questions about our privacy policy, you can always contact our customer service via support@gotouchup.com.