Customer satisfaction is very important to us. If there are any problems with our items, please do contact us as soon as possible. We are always at your service.<\/p>\n\n\n\n
We have a 30-day return policy, which means you have 30 days from the receipt of the goods to request a return.<\/p>\n\n\n\n
Once we receive your order we get to work on it right away, therefore it may not be possible to cancel an order that is in process. To request a cancellation please contact Customer Service at support@goutouchup.com within 24 hours and we will attempt to stop or modify the order. Once an item has produced or shipped, cancellation is not possible. In most cases custom, special order and non-returnable items cannot be cancelled. Cancellation requests may take several days to process and you will be sent an email upon confirmation.<\/p>\n\n\n\n
Items returned to us that meet the following guidelines will be fully refunded for the cost of the merchandise. Original shipping charges cannot be refunded.
\u2022 Returned within 30 days of receipt
\u2022Must be in resalable condition
\u2022Must be free from scratches and\/or defects
\u2022Must not have been installed
\u2022Must be in the original manufacturer\u2019s box and packaging
\u2022Must not have any writing on the original packaging
\u2022Must not be missing pieces
\u2022Must not be clearance\/liquidations\/closeout
Any items that do not meet the above criteria can’t be returned. Consumers are not required to pay any handling fees for eligible returnable items.<\/p>\n\n\n\n
Customized items couldn’t be returned. <\/p>\n\n\n\n
We offer free exchanges to ensure a satisfying shopping experience. If the exchange is due to a quality or product issue, we will cover all shipping costs. However, if the exchange is requested due to customer reasons (such as changing color, size, or style), the customer is responsible for both the return and re-shipping costs. Please contact our customer service team for assistance before proceeding with any exchange.<\/p>\n\n\n\n
The return address will be provided to the customer via email once their return request is submitted and we’ve confirmed that the customer meets the return policy. Consumers are not required to pay return shipping fees for defective products. For consumer responsibility returns, consumers are responsible for the actual return shipping costs.<\/p>\n\n\n\n In addition to the return of customer responsibility, customers need to pay the return shipping cost. In other cases, returns and refunds will not cost, there is no handling fee.<\/p>\n\n\n\n Unfortunately, fragile items are sometimes damaged in shipping. We also understand the need to pre-order and plan for your design needs. As part of that process, we ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 3 days of receipt of the item(s). We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team and we will be happy to replace the item or send replacement parts as soon as possible. In some instances it is possible to repair damages and\/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.<\/p>\n\n\n\n Refunds of all kinds are always processed back to the original form of payment and at this time, we do not have the ability to change the method of payment. If you haven\u2019t received a refund yet, first check your bank account again. Email: support@gotouchup.com Refund and Returns Policy Customer satisfaction is very important to us. If there are any problems with our items, please<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n
Please feel free to contact our Customer service at\u00a0support@gotouchup.com.<\/strong><\/p>\n\n\n\nShipping Cost<\/strong><\/h3>\n\n\n\n
Return & Refunds Cost<\/strong><\/h3>\n\n\n\n
Damages<\/h3>\n\n\n\n
Refund Process<\/strong><\/h3>\n\n\n\n
\u2022 It generally takes us up to 7 business days to process a refund. Once the refund is processed on our end, we will email you a confirmation.
\u2022 For returned items needing a refund, the package must first be processed back into our warehouse after we receive your package. It usually takes about 10 days to receive your package and handle refund.
\u2022 All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
In the unlikely event that you haven’t received an email after the time frame shown above, please Contact us, and we’ll get back to you as soon as possible.<\/p>\n\n\n\n
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you\u2019ve done all of this and you still have not received your refund, please contact us at support<\/strong>@gotouchup.com.<\/strong><\/p>\n\n\n\nContact Us<\/strong><\/h3>\n\n\n\n
Tel: +1(253)283-4096
Office Hours: Mon-Sat 10AM-8PM(PST)<\/p>","protected":false},"excerpt":{"rendered":"